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More information email us: info@koekjuwelier.nl
Shipping Policy
We offer free shipping on items above a certain minimum amount. This minimum amount is currently €75. This free shipping is available to customers worldwide. The buyer is responsible for the correct delivery of data upon purchase. If the shipment goes wrong due to an error made by the buyer, we are not responsible for (partial) loss of the order. If we need additional information to send the shipment, we will contact the buyer for this. This may result in a shipping delay. We do everything we can to deliver the order to the delivery address within the expected delivery time. If there is a shipping delay, the buyer will be notified as soon as possible after placing the order. In that case, the buyer has the right to terminate the agreement without costs. We bear the risk of loss or damage to the shipment until the package has been delivered, unless otherwise agreed. If the buyer receives a product that he has not ordered, he must inform us of this by e-mail as soon as possible (within 24 hours of receipt of the order). The buyer is responsible for returning the product after consultation and will be reimbursed for the costs. The buyer may also return the product without giving a reason up to 14 days after receipt. You will then receive your money back immediately. The return costs in this case will not be reimbursed. If the buyer receives a damaged or incomplete product, he must contact us as soon as possible. This can be done via the email address below or by telephone. We will then decide how the matter will be handled. In most cases you will receive a new product immediately, but you may also have to return the product first. If the customer returns the product without first contacting us, he cannot reclaim the costs incurred from us. If the order is lost in transit or if the buyer claims not to have received the order (even if this is apparent from the tracking information), an investigation procedure will be initiated by the carrier. To maintain high customer satisfaction, we will provide a suitable solution for the customer as quickly as possible. Usually we first wait for this investigation procedure and then a new product will be sent or the purchase amount will be refunded. Both we and the customer must fully cooperate with the carrier. If a shipment has still not been delivered to the buyer's delivery address 14 days after the shipment date, he is obliged to contact us by email within 14 days (i.e. no later than 28 days after the shipment date). How long will it take to receive my order? Netherlands – 1 or 2 working days European Union – 5 to 8 working days Countries outside the EU – 14 working days The above expected shipping time depends on the country and location. We will ship the order the same day if you order before 2:00 PM. An order for a foreign, remote area also often takes longer than, for example, New York. This expected delivery time is indicated in working days. You can track the package with the tracking information sent, which also indicates the current shipping time of the carrier. Where can I find the status of my order? Once the order has been shipped, you will receive an email with a link to www.internationalparceltracking.com and your unique tracking number. What are the shipping costs? We offer free shipping worldwide for orders over 75 euros. Below, an amount of 10 euros is charged for sending products worldwide. Which countries can it be shipped to? We ship our products to all countries. Products can also be picked up in store.